Shipping Policy

Thank you for shopping with us. We aim to provide a smooth, reliable, and convenient delivery experience for customers across Pakistan.

1. Delivery Coverage

We currently offer delivery across Pakistan, including major cities and other serviceable areas through our courier partners.

Some remote areas may have limited delivery availability or require additional delivery time.

2. Order Processing

Orders are normally processed after they are successfully placed and confirmed.

Our team may contact customers by phone or email to confirm order details when necessary.

Orders are generally dispatched within 1–2 business days, depending on product availability and order verification.

3. Delivery Time

After dispatch, the estimated delivery time is generally:

• Major Cities: 2–4 business days
• Other Areas: 3–7 business days
• Remote Areas: Delivery may take additional time

Delivery times are estimates and may vary due to courier operations, weather, public holidays, address issues, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

From time to time, we may offer free shipping promotions on selected products, orders, or during special campaigns.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations within Pakistan.

Customers should provide an active phone number and complete delivery address so the courier can successfully deliver the order.

6. Accurate Delivery Information

Customers are responsible for providing correct delivery information, including:

• Full name
• Complete address
• City
• Active phone number
• Any relevant delivery instructions

We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Failed Delivery

If a courier attempts delivery and the customer is unavailable, unreachable, or refuses to receive the order, the package may be returned to us.

Additional shipping charges may apply if the customer requests re-delivery.

8. Delayed or Lost Shipments

Although we work with reliable courier services, unexpected delays can sometimes occur.

If your order is significantly delayed or appears to be lost during transit, please contact our customer support team. We will coordinate with the courier company to investigate the shipment and provide an appropriate solution.

9. Damaged Packages

Customers are advised to check the package condition at the time of delivery.

If a package appears seriously damaged or the product inside is damaged, please contact us as soon as possible with your order details and supporting photos/videos.

We will review the issue and assist you according to our return/replacement policy.

10. Order Tracking

Where tracking information is available, customers may receive a tracking number or delivery update after the order has been dispatched.

Tracking availability depends on the courier service used for the order.

11. Contact Us

For questions about shipping, delivery, or your order, please contact us:

Email: azanhoti304@gmail.com
Phone: 0317-0057482
Delivery: Across Pakistan

We appreciate your trust and look forward to delivering your orders safely and efficiently.