Terms & Conditions

Welcome to our online store. By accessing or using our website, you agree to follow and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. About Our Store

We operate an online store in Pakistan offering a variety of products, including beauty products, cosmetics, perfumes, electronics, lifestyle products, and other general merchandise.

We reserve the right to add, remove, or update products and services at any time without prior notice.

2. Product Information

We make every effort to provide accurate product names, descriptions, images, prices, and specifications. However, slight differences in product color, packaging, appearance, or specifications may occur due to photography, screen settings, or manufacturer updates.

Customers are encouraged to carefully review product details before placing an order.

3. Prices & Payments

All product prices are displayed in Pakistani Rupees (PKR) unless otherwise stated.

Prices may be changed at any time without prior notice. An order is considered confirmed once it has been accepted by our store.

We may offer different payment methods, including Cash on Delivery (COD) and other available online payment options.

4. Orders

Customers are responsible for providing accurate information when placing an order, including:

• Full name
• Complete delivery address
• Active phone number
• Email address, where applicable

We reserve the right to cancel or reject an order if the information provided is incomplete, incorrect, fraudulent, or if the requested product is unavailable.

5. Shipping & Delivery

We deliver products across Pakistan through available courier and delivery services.

Estimated delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Once an order has been handed over to the courier, delivery delays caused by the courier company may be outside our direct control.

6. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow our return policy, if applicable.

7. Returns & Exchanges

We aim to provide quality products to our customers. If a product arrives damaged, defective, incorrect, or materially different from the product ordered, customers should contact us as soon as possible.

Products may be eligible for return or exchange subject to our return conditions.

For hygiene and safety reasons, certain beauty, cosmetic, perfume, personal-care, and opened products may not be eligible for return or exchange.

8. Damaged or Incorrect Orders

Customers should inspect their package upon delivery.

If you receive a damaged, defective, or incorrect product, please contact us with your order details and supporting photos/videos where required.

Our team will review the issue and provide an appropriate solution according to the circumstances.

9. Electronics & Warranty

For electronic products, warranty coverage, if available, will depend on the specific product and manufacturer.

Warranty does not normally cover damage caused by misuse, accidents, unauthorized repairs, water/liquid damage, physical damage, or failure to follow the product's instructions.

Customers should check the individual product listing for specific warranty information.

10. Promotions & Discounts

From time to time, we may offer promotional discounts, special offers, bundles, or coupon codes.

Promotional offers may have specific terms, expiry dates, product restrictions, or quantity limits. We reserve the right to modify or discontinue promotions without prior notice.

11. Intellectual Property

All content available on our website, including product descriptions, graphics, images, logos, text, and other materials, may be protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our permission.

12. Privacy

We respect our customers' privacy. Personal information provided during an order, such as name, phone number, email address, and delivery address, may be used for order processing, delivery, customer support, and other legitimate business purposes.

We do not knowingly request unnecessary personal information.

13. Limitation of Liability

We are not responsible for delays, losses, or interruptions caused by circumstances beyond our reasonable control, including courier delays, natural disasters, technical issues, strikes, government restrictions, or other unforeseen events.

14. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with the updated effective date.

Your continued use of our website after changes are posted means you accept the updated Terms & Conditions.

15. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, or customer support, please contact us:

Email: azanhoti304@gmail.com
Phone: 0317-0057482
Location: Pakistan

We are committed to providing our customers with a safe, reliable, and convenient online shopping experience.